Shipping Policy

PLEASE READ THOROUGHLY BEFORE ORDERING

COVID-19 Notice:

We are all going through a rough time at the moment and we do our best to keep our business alive. We work around the clock to ensure you will receive your order in a timely manner. Shipping times in general are still pretty unpredictable.

We hope you understand that in these days delays can occur on some orders due to the difficult times in this pandemic. Please DO NOT order if you can't wait a few more days. We appreciate your understanding!

Let's all stay healthy and hope this is over soon and the world gets back to normal life.

Delivery Time=Processing Time+Shipping Time

Our estimated delivery dates are based on several factors, including the destination address and how quickly we can assemble and prepare your items for shipment.

For example, if you order a product, it will need 3-8 business days of processing time and then 7-15 business days of shipping time. Therefore, you can expect to receive it in 10-23 business days.

Shipping fees are calculated based on weight.

(*There is a different processing time for a different item. You can check the processing time from the product page. Once your order is placed, you can check order shipping info from the online order status page. We will also inform you through your registered email or your phone.)

-> Please only order if you accept these waiting times 

COVID Delays will occur in heavily affected countries, especially with lockdowns

Please note: The given Delivery times are estimates based on recent delivery times and shall not be seen as guaranteed. We do our best to ensure that the shipping process goes as smoothly as possible, but in case of late delivery, we hope for your understanding as we are highly dependent on the international shipping carriers.

Unfortunately, we are not responsible for the delays and we can't change any Government regulations / restrictions in any given Country that causes the delays - We appreciate your understanding in this ongoing Crisis 

For most of the countries, our customers do not need to pay for importing fees, duties, or VAT(Valued Additional Tax). However, some limited countries (especially for some European countries such as Germany, Italy, UK, and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

If you have any further questions, please contact our customer services at support@grootwear.com